FAQ

Évangéline Paris

1. How long does delivery take?

 * Within Kuwait (In-stock items): Delivered within up to 5 working days.

* International Shipping (Global): Delivered within 10 to 12 working days,
depending on the destination and customs clearance.

* Pre-orders: Typically delivered within 12 to 20 working days, depending on
availability. 

2. Do you offer pre-orders?

Yes. Selected products may be available as pre-orders with advance payment to secure priority allocation once stock is available. 

3. Can I return or exchange my order?

 * Perfumes and body care products are strictly non-returnable once opened or if the seal is broken, due to hygiene regulations.

* Eligible non-hygiene items may be returned or exchanged within 3 days of delivery, provided they are unused and in original condition. 

4. What if I receive the wrong item?

 If an incorrect item is delivered, please contact us immediately. A replacement will be arranged at no additional cost. 

5. Are custom or on-demand products refundable?

 No. All custom-made or on-demand items are final sale and cannot be returned or exchanged. 

6. Do you ship internationally?

 Yes. Évangéline Paris offers global shipping, with delivery times typically ranging
from 10 to 12 working days, subject to customs procedures. 

7. How can I track my order?

 Once your order is shipped, you will receive a confirmation with tracking or delivery updates where applicable. 

8. How do exchanges work?

Exchanges are available for eligible non-hygiene items, subject to availability and prior
approval. 

9. How can I contact customer service?

You can reach our support team via our official contact channel / email:
support@evangelinestore.com